A Touching Note From Our Most Recent Client

In July my former husband and I decided to sell our marital home. Overwhelmed by the reality of moving, I assumed I would rent because I didn’t think I could qualify to buy on my own. Truthfully, even if I did qualify, I was kind of afraid to purchase. At age 54, I hadn’t lived on my own for over 30 years. Was I ready to take on the responsibility and commitment that buying a home entailed? But I discovered that anything I could afford to rent would mean no dog, no piano, and no three bedrooms. With encouragement from my former husband, I decided to see if I could qualify for a mortgage. Despite advice to the contrary, I went with a big name, national bank, and right before my eyes I was pre-approved. Quickly thereafter, with the help of my team of real estate agents (best friends for decades who were so fun to work with), I found a townhome in a lovely little area in Baltimore and decided to put in an offer. The offer was accepted and a moving date set. The process was working out so beautifully it seemed too good to be true . . . and it was. A month into the process the bank rescinded its approval because I didn’t fit the standard mortgagee guidelines.

I found out on a Friday afternoon I wasn’t getting the loan and at that point I didn’t know what to do. What could I do? My moving date was three weeks away. Technically, the sellers could put the house back on the market and find another buyer. I had no idea how to proceed, but my realtor called the next morning to let me know she’d talked to Stuart Epstein from Carrollton Mortgage Services, a Division of Bay Bank NSB, and that I should expect a call from him to discuss the possibility of a loan through them. Stuart and I talked early Saturday afternoon and he explained that his company wasn’t a “big box” bank, but a personal one that also did portfolio loans. This meant they had more discretion as to which loans they approved, as opposed to the big banks which had to follow cookie-cutter (my words) rules. He said that based on our conversation it sounded like I could be a candidate for such a loan.

On Sunday evening at 7 o’clock I met Stuart in his office. I couldn’t believe that he would take time out of his weekend to meet with a total stranger to discuss a loan, but that’s what he did. In less than an hour he explained to me that the next day the board was convening to review potential loans and that he was going to advocate for me. He told me that I would know of its decision before 11 the next morning, and that once given approval it would not be rescinded. I cannot describe how grateful and hopeful I was after that meeting.

On Monday Stuart called me shortly after nine o’clock to tell me I’d been approved! I felt so many emotions all at the same time: relief, gratitude, euphoria, disbelief. I was humbled by the fact that one person’s willingness to advocate for me could result in something so life-changing. I still am. I have a lovely place for my children when they come back from college for vacations and visits. I have something I can take care of on my own, financially & physically. I have a place to begin this next phase of my life that I can call home. All because Stuart Epstein took a chance on me and saw me as a human being instead of a file. Thank you so much, Stuart.